<![CDATA[the premium subscription on Apple's App Store and it is not allowing me to login under my original account so I opened this one to try to talk to someone and find out why . Help!]]>I bought the premium subscription through Apple's App Store and I can't Log In using my original free account info. How do I use my new Premium Account that I paid for? I created this new account to try to contact someone at Windy.com and you don't seem to have a way to do that. Where did my money go and why can't I use the premium that I paid for?

]]>https://community.windy.com/topic/39946/the-premium-subscription-on-apple-s-app-store-and-it-is-not-allowing-me-to-login-under-my-original-account-so-i-opened-this-one-to-try-to-talk-to-someone-and-find-out-why-helpRSS for NodeThu, 14 May 2026 08:19:18 GMTMon, 12 May 2025 11:24:36 GMT60<![CDATA[Reply to the premium subscription on Apple's App Store and it is not allowing me to login under my original account so I opened this one to try to talk to someone and find out why . Help! on Mon, 26 May 2025 09:51:04 GMT]]>@mark-lamb How exactly do you mean it? Did you try to handle the process on the same mobile device, where you purchased the Premium?

]]>https://community.windy.com/post/212455https://community.windy.com/post/212455Mon, 26 May 2025 09:51:04 GMT<![CDATA[Reply to the premium subscription on Apple's App Store and it is not allowing me to login under my original account so I opened this one to try to talk to someone and find out why . Help! on Sat, 24 May 2025 11:46:09 GMT]]>@Suty

Hi Suty, I tried to restore purchase in the manner that you outlined but I paid through the Apple App and the receipt that Apple sent me,

May 12, 2025
Order ID:MMGF3XJKFM
Document:194952733612
Apple Account:talktomarknow@icloud.com
Windy.com - Weather & Radar
Windy.com - Weather & Radar
Windy Premium (Annual)
Renews May 10, 2026
Marks I phone
$24.99

does not reference the payment methods that your Restore Purchase prompt lists.

Thank you,
Mark

]]>https://community.windy.com/post/212386https://community.windy.com/post/212386Sat, 24 May 2025 11:46:09 GMT<![CDATA[Reply to the premium subscription on Apple's App Store and it is not allowing me to login under my original account so I opened this one to try to talk to someone and find out why . Help! on Wed, 14 May 2025 09:56:56 GMT]]>@mark-lamb You will need to restore your purchase by following the steps below:

  1. Open the Windy.com app and log in with your account
  2. Open the subscription offer and click on “restore purchases.”

This action should assign the Premium to your account, and you can use it across your devices.
Let me know if you need further assistance.

]]>https://community.windy.com/post/211798https://community.windy.com/post/211798Wed, 14 May 2025 09:56:56 GMT