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    the premium subscription on Apple's App Store and it is not allowing me to login under my original account so I opened this one to try to talk to someone and find out why . Help!

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    • M
      mark lamb
      last edited by

      I bought the premium subscription through Apple's App Store and I can't Log In using my original free account info. How do I use my new Premium Account that I paid for? I created this new account to try to contact someone at Windy.com and you don't seem to have a way to do that. Where did my money go and why can't I use the premium that I paid for?

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @mark lamb
        last edited by

        @mark-lamb You will need to restore your purchase by following the steps below:

        1. Open the Windy.com app and log in with your account
        2. Open the subscription offer and click on “restore purchases.”

        This action should assign the Premium to your account, and you can use it across your devices.
        Let me know if you need further assistance.

        M 1 Reply Last reply Reply Quote 0
        • M
          mark lamb @Suty
          last edited by

          @Suty

          Hi Suty, I tried to restore purchase in the manner that you outlined but I paid through the Apple App and the receipt that Apple sent me,

          May 12, 2025
          Order ID:MMGF3XJKFM
          Document:194952733612
          Apple Account:talktomarknow@icloud.com
          Windy.com - Weather & Radar
          Windy.com - Weather & Radar
          Windy Premium (Annual)
          Renews May 10, 2026
          Marks I phone
          $24.99

          does not reference the payment methods that your Restore Purchase prompt lists.

          Thank you,
          Mark

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @mark lamb
            last edited by

            @mark-lamb How exactly do you mean it? Did you try to handle the process on the same mobile device, where you purchased the Premium?

            1 Reply Last reply Reply Quote 0
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