Can not access Premium features

drummer buoy

I can not access Premium features.
I hit the button “Go Premium”
I made an account.
I paid for preium
I have a receipt.
I have signed in
BUT
The “Go Preium “ button is still on my screen and I do not have access to any of the preium features.
What did I do wrong and how can I correct this.
Thank you

Suty

@drummer-buoy Hi, I see you have Premium successfully assigned to your account now. Do you still need any help with that?

Bert1968

I am experiencing the same issue.
I just subscribed today, but cannot access the Premium features.

Atanasios Tzikoulis

Hey admin,

I have the same issue with the premium subscription. Please take a look, I can provide receipt if needed.

Suty

@Bert1968 Hello, to pair Premium, which was purchased in our browser version via Paddle, please follow these steps:

Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one.
Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location).
Click on 'Restore purchases'.
On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.

Suty

@Atanasios-Tzikoulis What device did you use to purchase the Premium?

Bert1968

@Suty
That's me up and running now.
Thank you for your assistance.

Atanasios Tzikoulis

@Suty I used an iPhone via Apple Pay

Suty

@Atanasios-Tzikoulis Okay, then you will need to restore your purchase by following the steps below:

Open the Windy.com app and log in with your account
Open the subscription offer and click on “restore purchases.”

This action should assign the Premium to your account, and you can use it across your devices.
Let me know if you need further assistance.

Atanasios Tzikoulis

@Suty That worked fine. Thank you!

Wooroonook

Hi Admin,
I have the same problem.
I followed the instructions in the previous posts, but I paid through PayPal in Australia, and I only have the PayPal transaction number, which does not work in the restore purchase window.
Thank you.

arnautudan

I paid for a premium subscription for my account, but it is not validated. It still asks me to subscribe.
I haven't received the invoice either, so I can't enter the code 'txn.

Nicole Dolezalova

@arnautudan @Wooroonook
Hello,
We are deeply sorry for the inconvenience.

Could you please send all the important information to support@windy.com?

The invoice/and proof of payments, email address, and what device and platform were you using for signing for the Premium account?
We need more detailed information that shouldn't be published here.

Thank you for your cooperation!

Best regards,
Niki