No puedo acceder al servicio premium

[judith alcobendas segura]

Hola , se me han cobrado dos veces el servicio premium , y para más asombro no puedo acceder al servicio premium. Como puedo cancelar un pago y acceder.
Gracias

[Suty]

@judith-alcobendas-segura Hi, the refund is already initiated and here is the process, you need to handle to assign the Premium.

1. Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one.
2. Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location).
3. Click on 'Restore purchases'.
4. On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.