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    premium not working

    Windy Premium
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    • S
      sharpnes
      last edited by

      I have paid for Premium. But it is not working. I have tried re login few times but no results. I have sent email to your support - no response.

      idefix37I 1 Reply Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @sharpnes
        last edited by

        @sharpnes
        Which platform did you use to subscribe and pay ?

        1 Reply Last reply Reply Quote 0
        • S
          sharpnes
          last edited by

          I get receipt from paddle

          1 Reply Last reply Reply Quote 0
          • S
            sharpnes
            last edited by

            I have got receipt from Paddle

            idefix37I 1 Reply Last reply Reply Quote 0
            • idefix37I
              idefix37 Sailor Moderator @sharpnes
              last edited by

              @sharpnes
              See the @Suty ’s post in this thread.
              https://community.windy.com/topic/39963/no-puedo-acceder-al-servicio-premium?_=1747478804240

              1 Reply Last reply Reply Quote 0
              • S
                sharpnes
                last edited by

                already try and not at once. No result. get message "Your subscription is not valid. Please check the invoice you received with your purchase carefully to ensure you are trying to restore Windy Premium. Or send it to us at support@windy.com."

                idefix37I 1 Reply Last reply Reply Quote 0
                • idefix37I
                  idefix37 Sailor Moderator @sharpnes
                  last edited by

                  @sharpnes
                  Sorry I can’t do more for you. On Monday morning an administrator will probably answer your question.

                  1 Reply Last reply Reply Quote 0
                  • S
                    sharpnes
                    last edited by

                    Well noted.

                    Thanks

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator @sharpnes
                      last edited by

                      @sharpnes Hi, I checked your account and purchases, related to your email address, and found the payment. Your reference number is in this format: txn_01jtj***********ng1qbyyk6. )

                      Do you see this code in your invoice? Did you try to assign the Premium in browser (not the app)?

                      S 1 Reply Last reply Reply Quote 0
                      • S
                        sharpnes @Suty
                        last edited by

                        @Suty Hi
                        Yes. I have try not at once

                        SutyS 1 Reply Last reply Reply Quote 0
                        • SutyS
                          Suty Administrator @sharpnes
                          last edited by

                          @sharpnes Could you please send the screenshot with the inserted code and error message to support@windy.com?

                          S 1 Reply Last reply Reply Quote 0
                          • S
                            sharpnes @Suty
                            last edited by

                            @Suty Hi. I have sent

                            1 Reply Last reply Reply Quote 1
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