premium not working
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I have paid for Premium. But it is not working. I have tried re login few times but no results. I have sent email to your support - no response.
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@sharpnes
Which platform did you use to subscribe and pay ? -
I get receipt from paddle
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I have got receipt from Paddle
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@sharpnes
See the @Suty ’s post in this thread.
https://community.windy.com/topic/39963/no-puedo-acceder-al-servicio-premium?_=1747478804240 -
already try and not at once. No result. get message "Your subscription is not valid. Please check the invoice you received with your purchase carefully to ensure you are trying to restore Windy Premium. Or send it to us at support@windy.com."
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@sharpnes
Sorry I can’t do more for you. On Monday morning an administrator will probably answer your question. -
Well noted.
Thanks
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@sharpnes Hi, I checked your account and purchases, related to your email address, and found the payment. Your reference number is in this format: txn_01jtj***********ng1qbyyk6. )
Do you see this code in your invoice? Did you try to assign the Premium in browser (not the app)?
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@Suty Hi
Yes. I have try not at once -
@sharpnes Could you please send the screenshot with the inserted code and error message to support@windy.com?
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@Suty Hi. I have sent
