Premium paid but not active

[Sabine Hoffmann 2]

Pls check my account. I paid for one year and can't access premium?

[idefix37]

@Sabine-Hoffmann-2
Which platform did you use to subscribe and pay ?

[Suty]

@Sabine-Hoffmann-2 I checked your email and related payments and you purchased the Premium via Google Play in our Android app, so you will need to restore your purchase by following the steps below:

1. Open the Windy.com app and log in with your account
2. Open the subscription offer and click on “restore purchases.”

This action should assign the Premium to your account, and you can use it across your devices.
Let me know if you need further assistance or meet any issue there.

[Haul Mann]

Same here, I've paid a year sub but not activated

[Suty]

@Haul-Mann Please check this post here.

[zhanghaoyun]

@Suty I paid for my membership in Alipay, but it was not activated after logging in.

[zhanghaoyun]

I paid for my membership in Alipay, but it was not activated after logging in.

[Suty]

@zhanghaoyun Did you check the post above, I shared?

[zhanghaoyun]

I used Alipay.

[zhanghaoyun]

I paid with Alipay, but there is no order number starting with txn_