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    Double billing

    Scheduled Pinned Locked Moved Windy Account
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    • Steve RobinsonS Offline
      Steve Robinson
      last edited by

      Hi, I have been charged twice for my account renewal. Please advise.
      On a separate note, I have spent the last 15 minutes trying to figure how to communicate with you and I am beyond frustrated and on the cusp on droppoing my account entirely. You're not the only game in town. LFG!

      Nicole DolezalovaN 1 Reply Last reply Reply Quote 0
      • Nicole DolezalovaN Offline
        Nicole Dolezalova Windy Staff @Steve Robinson
        last edited by

        Hello, @Steve-Robinson, I am deeply sorry for the inconvenience. Could you please share the invoices from fastspring at support@windy.com? We would like to investigate it further, as we have found some system failures, so we need more detailed info that shouldn't be published here. Thank you for your patience and cooperation, Niki

        Niki

        1 Reply Last reply Reply Quote 0
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