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    Double billing

    Windy Account
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    • Steve RobinsonS
      Steve Robinson | Premium
      last edited by

      Hi, I have been charged twice for my account renewal. Please advise.
      On a separate note, I have spent the last 15 minutes trying to figure how to communicate with you and I am beyond frustrated and on the cusp on droppoing my account entirely. You're not the only game in town. LFG!

      Nicole DolezalovaN 1 Reply Last reply Reply Quote 0
      • Nicole DolezalovaN
        Nicole Dolezalova Administrator @Steve Robinson
        last edited by

        Hello, @Steve-Robinson, I am deeply sorry for the inconvenience. Could you please share the invoices from fastspring at support@windy.com? We would like to investigate it further, as we have found some system failures, so we need more detailed info that shouldn't be published here. Thank you for your patience and cooperation, Niki

        1 Reply Last reply Reply Quote 0
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