<![CDATA[I need support]]>Hi,

I have paid for premium. I have been using premium on my phone for months. I want to use the website to make a passage plan. Now I'm being asked to go premium again. Why am I being asked to pay a second time when I'm already premium?

I am using the same account.

Thanks

]]>https://community.windy.com/topic/40098/i-need-supportRSS for NodeFri, 16 Oct 2026 18:29:11 GMTThu, 22 May 2025 03:33:23 GMT60<![CDATA[Reply to I need support on Mon, 30 Jun 2025 05:30:59 GMT]]>@Mohsin-Raza-Lashari
Just look at the Weather radar layer.

DAD104C2-2142-4823-8AD4-24AAF2639451.jpeg

]]>https://community.windy.com/post/214236https://community.windy.com/post/214236Mon, 30 Jun 2025 05:30:59 GMT<![CDATA[Reply to I need support on Sun, 29 Jun 2025 19:09:57 GMT]]>@Suty
Further to @Mohsin-Raza-Lashari post, don’t you think it would be necessary to warn users that the heavy rain alert is only available in areas where radar data is available in Windy. Otherwise many users will say that this feature doesn’t work.

2340E34A-B202-4144-BDEA-015AD962BFB9.jpeg

]]>https://community.windy.com/post/214225https://community.windy.com/post/214225Sun, 29 Jun 2025 19:09:57 GMT<![CDATA[Reply to I need support on Sun, 29 Jun 2025 07:00:02 GMT]]>@Mohsin-Raza-Lashari
These rain alerts are powered by real-time radar data, but there is no radar over Karachi in Windy.

0854AF7E-B37C-44F1-9C8E-0BC6457B21C5.jpeg

I think the only rain alerts that you can get are the normal rain alerts which are powered by the weather models.

]]>https://community.windy.com/post/214200https://community.windy.com/post/214200Sun, 29 Jun 2025 07:00:02 GMT<![CDATA[Reply to I need support on Fri, 23 May 2025 07:06:43 GMT]]>@Boydo-2 Is it possible, that you use Windy app with the blue logo on your mobile device? We are Windy.com with the red one and we don't have anything in common, except the name, with the blue app.

]]>https://community.windy.com/post/212314https://community.windy.com/post/212314Fri, 23 May 2025 07:06:43 GMT<![CDATA[Reply to I need support on Thu, 22 May 2025 22:01:49 GMT]]>Hi @Suty

I am using one account, my Google account. It says on the windy app that my email is my Google email. On the Windy app I have paid through the Google Play Store for a years premium. So I go onto the website and I login with my Google email and then it says I'm not a Pro user. Is there something I am doing wrong?

I note that I have never once received an email from Windy to my Google email until yesterday when I signed in, I did not create an account, I signed in on Windy.com and then I got a welcome email. The only other email I have received regarding Windy was an email on 5 December 2024 confirming my payment for premium.

]]>https://community.windy.com/post/212299https://community.windy.com/post/212299Thu, 22 May 2025 22:01:49 GMT<![CDATA[Reply to I need support on Thu, 22 May 2025 08:32:43 GMT]]>@Boydo-2 Hi, I would recommend checking your account info in Windy, where your Premium is active, since it looks like you have two active accounts and only of them is Premium one.

]]>https://community.windy.com/post/212257https://community.windy.com/post/212257Thu, 22 May 2025 08:32:43 GMT