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    • Boydo 2B
      Boydo 2 | Premium
      last edited by

      Hi,

      I have paid for premium. I have been using premium on my phone for months. I want to use the website to make a passage plan. Now I'm being asked to go premium again. Why am I being asked to pay a second time when I'm already premium?

      I am using the same account.

      Thanks

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @Boydo 2
        last edited by

        @Boydo-2 Hi, I would recommend checking your account info in Windy, where your Premium is active, since it looks like you have two active accounts and only of them is Premium one.

        Boydo 2B 1 Reply Last reply Reply Quote 0
        • Boydo 2B
          Boydo 2 @Suty | Premium
          last edited by

          Hi @Suty

          I am using one account, my Google account. It says on the windy app that my email is my Google email. On the Windy app I have paid through the Google Play Store for a years premium. So I go onto the website and I login with my Google email and then it says I'm not a Pro user. Is there something I am doing wrong?

          I note that I have never once received an email from Windy to my Google email until yesterday when I signed in, I did not create an account, I signed in on Windy.com and then I got a welcome email. The only other email I have received regarding Windy was an email on 5 December 2024 confirming my payment for premium.

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @Boydo 2
            last edited by

            @Boydo-2 Is it possible, that you use Windy app with the blue logo on your mobile device? We are Windy.com with the red one and we don't have anything in common, except the name, with the blue app.

            1 Reply Last reply Reply Quote 0
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