Hello, I have purchased Premium, had trouble getting Premium in my existing app display. I've tried all fixes offered in the forum - I'm logged in, I'm using the correct email address, I verified my email address.... What next?
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I think I have the same problem. I upgraded to premium (and was charged) but I don’t have access to any of the premium functions
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@PAUL-DERRES Hello, I am sorry you can't access it right away. Try to fix this using one of the paths described here. Let me know if that helps! It is essential to use the correct email address associated with the Premium account you purchased, as I don't see it activated for this account here on the forum. Have a nice day, Niki
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Ok, I registered with my correct email and tried to restore my premium subscription purchase and got this error. I have no idea what the email referenced below. Please help.
Your subscription is already assigned to an account
c*******t@privaterelay.appleid.com.
Please log in with this account. If your subscription has been stolen, send us the invoice you received with your purchase at support@windy.com. -
@PAUL-DERRES Could you please write us everything in the email together with the invoice, the email for which you have purchased/wanted to activate your account, and which platform did you buy it on (App Store, Google Play, Paddle...)? Please send all information to support@windy.com to avoid sharing sensitive information here. Thank you very much, Niki
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@PAUL-DERRES You assigned your Premium to your Apple account with an email address that was created by Apple to hide your personal email address.
Please try to log in via this Apple login to access your account. You can also change the email address associated with your account after logging in.
If you have any questions, please feel free to contact us at support@windy.com.
