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    Grey background and app impossible to use

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    • B
      blackfish-ii | Premium
      last edited by

      Hello,
      It is now a while the windy app is not working and shows a grey background with the coastal outlines and no animation.
      It is impossible to zoom, move out making any other operation.
      I have the premium subscription, the device is a Huawei BAH2-L09 with android 8.0.
      From here I am unable to attach an image
      I would like to solve once and for all this
      Thanks

      idefix37I mr.realsurfM 2 Replies Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @blackfish-ii
        last edited by

        @blackfish-ii
        To attach an image

        F7F0BAD6-DE17-4238-8764-1F267431800E.jpeg

        1 Reply Last reply Reply Quote 0
        • mr.realsurfM
          mr.realsurf @blackfish-ii | Premium
          last edited by

          @blackfish-ii
          I am also a premium user and having similar issues with desktop version, ie grey background, no animation and the bottom of the screen shows only the dates line, with no data below that (eg what usually appears when I select the Waves layer). Using Windows 11 + Firefox.

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @mr.realsurf
            last edited by

            @mr-realsurf Does any other browser have the same issue (Chrome, Opera, Edge)?

            1 Reply Last reply Reply Quote 0
            • B
              blackfish-ii | Premium
              last edited by

              This is the screenshot.Screenshot_20250617-211422.jpg

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @blackfish-ii
                last edited by

                @blackfish-ii Hello, unfortunately, Android 8 is officially not supported by us. The oldest version is Android 9 for now.

                1 Reply Last reply Reply Quote 0
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