Premium subscription does not transfer from mobile app to PC

Astraeus Titan

@Aurorus alright but how do i send to windy staff? Imean, UI is realy user unfriendly about account issues. I can only get to som BOT that is not usefull.

Nicole Dolezalova

@Astraeus-Titan Hello, how can I assist you? I can see you have premium linked to your profile already. Is there a problem between PC/Mobile version? Have a nice day, Niki

spookingdorf

@Thomas-Cailhol I have suffered from this for so long. Your answer cured it. Many, many thanks.

C. Raymond

@Nicole-Dolezalova

Hi,

My situation is the exact inverse of @Luka-Filipič where I have a premium account which I had set up a year or two ago using my PC; if I am able to recover a login for that, is there a way to access premium features on the iOS app using that premium login?

Nicole Dolezalova

@C-Raymond Hello, I am not sure if I understand your question correctly - as our Premium subscription works yearly, this is the community of Windy.com (Red and White logo app) :-)
If you have multiple accounts, please use the same email address for both your mobile and desktop version of the app.
The account you use on the community doesn't have a Premium account activated, so you may have a different one?
I suggest trying to look for an active subscription inside the App Store or your email to see.
You might have received a notification from fastspring or Paddle if you have activated a desktop subscription.
Have a nice day, Niki

jjoseph

@Luka-Filipič

Ihave thesme problem

Millie Tavarez

@Nicole-Dolezalova I am also having a problem restoring my purchased Premium account. I am currently using Windy on my IOS devices but I am trying to restore purchase for my MAC pc. I am seeing some features requiring a Premium subscription that I am entitled to.

Suty

@Millie-Tavarez Hi, our Premium is assigned to an account in Windy.com. So if you see Premium only on one of your devices, you have to be logged in with the different account on the rest of devices where the Premium is not available.

Blackwater Jack

I also mistakenly subscribed to Windy.app on my phone, thinking it was Windy.Com. I have requested a refund through the google app store. If I get my refund I will subscribe to Windy.Com. The Windy.App is a competitor to Windy.Com and IMO using deceptive business practices to gain sunscribers.

Nicole Dolezalova

@Blackwater-Jack We are deeply sorry for the mistake. We are excited that you will join our fantastic Premium community and enjoy the whole Windy.com experience. Have a nice day, Niki

windyMatjaz

I pay premiun acc and I can not use , what I need to do ?

Suty

@windyMatjaz When did you pay for the Premium last time? I see that you used to have active subscription until April 2025.