Premium subscription does not transfer from mobile app to PC
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I have windy premium on my mobile app. When i log in on my PC the premium does not transfer to my account. where is the problem?
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@Luka-Filipič Hello, you need to login to Windy.com with the same email address to both desktop and mobile app - for your account here I don't see any Premium account, so try the different address which you use for your mobile store. Let me know if that helps! Niki
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High chance you took the subscription of the other Windy app (the blue one) available on the store bro... My friend did that just yesterday. @Luka-Filipič
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I have sam problem. Subsription system is not user friendly. I have paid, and now i can not use it.
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@Astraeus-Titan assuming you are not in the situation @Thomas-Cailhol described, your premium features should be available the moment you log in to PC using the same account. I would know because I'm on PC right now.
Another data point is your forum account here: premium users will have the premium logo next their username. Neither of you has it. I recommend sending the Windy staff your purchase receipt and go from there. -
@Aurorus alright but how do i send to windy staff? Imean, UI is realy user unfriendly about account issues. I can only get to som BOT that is not usefull.
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@Astraeus-Titan Hello, how can I assist you? I can see you have premium linked to your profile already. Is there a problem between PC/Mobile version? Have a nice day, Niki
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@Thomas-Cailhol I have suffered from this for so long. Your answer cured it. Many, many thanks.
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Hi,
My situation is the exact inverse of @Luka-Filipič where I have a premium account which I had set up a year or two ago using my PC; if I am able to recover a login for that, is there a way to access premium features on the iOS app using that premium login?
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@C-Raymond Hello, I am not sure if I understand your question correctly - as our Premium subscription works yearly, this is the community of Windy.com (Red and White logo app) :-)
If you have multiple accounts, please use the same email address for both your mobile and desktop version of the app.
The account you use on the community doesn't have a Premium account activated, so you may have a different one?
I suggest trying to look for an active subscription inside the App Store or your email to see.
You might have received a notification from fastspring or Paddle if you have activated a desktop subscription.
Have a nice day, Niki
