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    Problem with activating windy

    Scheduled Pinned Locked Moved Windy Account
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    • WaldwuselW Offline
      Waldwusel | Premium
      last edited by

      This post is deleted!
      Nicole DolezalovaN 1 Reply Last reply Reply Quote 0
      • Nicole DolezalovaN Offline
        Nicole Dolezalova Windy Staff @Waldwusel
        last edited by

        @Waldwusel Hello, what do you mean you have ordered a subscription for Windy.com for 1 year? On which platform did you buy the subscription (App Store, Google Play, Paddle)?
        Neither of those platforms should allow you to purchase Premium without an email address (for Mobile Stores they use your account one). Thank you for your clarification, and have a nice day, Niki

        Niki

        WaldwuselW 1 Reply Last reply Reply Quote 0
        • WaldwuselW Offline
          Waldwusel @Nicole Dolezalova | Premium
          last edited by

          @Nicole-Dolezalova

          Hello,
          Sorry for the delay in answering your questions; I've been traveling for an extended period. I purchased the premium version of Windy.com for a year through PADDLE, but I haven't received an activation code yet.

          Best regards,
          Thomas Ritz

          Nicole DolezalovaN 1 Reply Last reply Reply Quote 0
          • Nicole DolezalovaN Offline
            Nicole Dolezalova Windy Staff @Waldwusel
            last edited by

            @Waldwusel, in that case, please send us the proof of payment and your account info and the platform you have bought your subscription to support@windy.com - my colleague will assist you without sharing sensitive information publicly. Have a nice day, Niki

            Niki

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