No response from support via email
-
Reposting the message I sent to support@windy.com.
Hi,
Please help me.
When registering on Windy.com, I entered my email address with a typo, then changed it, but the purchase was probably made using the old WRONG address.My premium subscription has been activated and is working, but I cannot manage it on Windy.com!
So I can't access paddle.net because it requires an email address that doesn't exist.
-
@rnovak744 Hello, I found your subscription with a typo. Unfortunately, we are not able to change the email address manually on the end of Paddle. So I have two option right now:
-
I can cancel and refund your payment with immediate effect and you can purchase the new one with your correct email address.
-
I can cancel the auto-renewal, so when you subcription expires in a year, you can then purchase a new one.
-
-
@Suty Thanks for the reply. I'd go with the second option. Cheers.
-
@rnovak744 Okay, I cancelled the auto-renewal, so your subscription expires on June 16, 2026.
