No response from support via email
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Reposting the message I sent to support@windy.com.
Hi,
Please help me.
When registering on Windy.com, I entered my email address with a typo, then changed it, but the purchase was probably made using the old WRONG address.My premium subscription has been activated and is working, but I cannot manage it on Windy.com!
So I can't access paddle.net because it requires an email address that doesn't exist.
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@rnovak744 Hello, I found your subscription with a typo. Unfortunately, we are not able to change the email address manually on the end of Paddle. So I have two option right now:
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I can cancel and refund your payment with immediate effect and you can purchase the new one with your correct email address.
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I can cancel the auto-renewal, so when you subcription expires in a year, you can then purchase a new one.
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@Suty Thanks for the reply. I'd go with the second option. Cheers.
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@rnovak744 Okay, I cancelled the auto-renewal, so your subscription expires on June 16, 2026.
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@Suty This seems ridiculous that users cannot control their information or even contact those that handle my payments. This has become so difficult and concerning that I question just how much Windy is needed by me.
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@kevrod63 Hello, I am not sure what exactly you mean that you can't control the info. You can handle the subscription, we also can help you with those subscriptions, and providers, we use, also have their own support email where you can contact them.
