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    Subscription not registering on new phone

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    • Darren TrappD Offline
      Darren Trapp
      last edited by

      I purchased a new phone, installed the app and continue to pay for premium but I am unable to access the subscription on the new phone. The old phone is still listed as the device it is downloaded on, which I can't change and update to the new phone. I have deleted the app, redownloaded it and signed in but still do not have access to premium.

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Windy Staff @Darren Trapp
        last edited by

        @Darren-Trapp Hello, could you please tell us more about these devices? We offer purchases of our Premium on Google Play as well as AppStore. However, if the Premium is purchased and assigned to an account, you should be able to use with one same account without differences based on the OS of your device.

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