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    Error when enabling new storms and heavy rain alerts

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    • reguardR
      reguard | Premium
      last edited by

      When trying to enable the new alerting feature for heavy rain and storms an error is thrown.

      StormTracker Error: No device token available for notifications

      {
        "errorID": "error-stormtracker-error-no-device-token-available-for-not",
        "overlay": "wind",
        "runningPhase": "3_redrawFinished",
        "timestamp": 1751197975980,
        "runningMinutes": 0,
        "type": "customLogError",
        "msg": {},
        "url": "https://app-webview.windy.com/#/alerts?2025062912,-XX.XXX,-YY.YYY,5,p:cities",
        "ver": "46.0.4",
        "target": "mobile",
        "platform": "android",
        "device": "mobile",
        "module": "liveAlertsToggle"
      }
      

      I've checked the app has permission for notifications and they are enabled.

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @reguard
        last edited by

        @reguard Hello, could you please try to reinstall the app on your device and try it again? We are aware of this issue and our colleagues already investigate it on our end, however, that reinstalling should help for now.

        1 Reply Last reply Reply Quote 0
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