Premium subscription

[Elsa2403]

Hey, I cannot renew my premium subscription, I have tried multiple times now. Can you help me?? Best regards

[Nicole Dolezalova]

@Elsa2403 Hello, have you tried to obtain it directly here?
The last time you purchased it inside the Google Play Store, you may need to verify your credentials and card data in your account before proceeding with the subscription. Let me know what is the issue.
Have a nice day, Niki

[Elsa2403]

@Nicole-Dolezalova yes, I tried to purcgase it durectly on the app, on the playstore, i
I verified my card but still no luck. I can even proceed to the payment and confurm it in my Online-Bankung app,but it doesn't wirk anyway.

[Nicole Dolezalova]

@Elsa2403 In that case, you need to contact your bank to assist you on this issue, I am afraid. I hope you will find the solution and resolve it. Have a nice day, Niki