Yearly subscription
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I already paid twice for my yearly subscription : on july 11th and 12th, 2025 (2x25,99 €). Could you please do your best to credit my account back for 25,99 € ? Thank you in advance ! Regards. Emmanuel
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@EBdB Hello, I have forwarded your request to my colleague. Have a nice day, Niki
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@EBdB Hello, did you pay both purchases via AppStore, or did you use two different platforms?
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Hello Suty. I tried to pay first on july 11th with Google Pay, with no effect on the subscription and on july 12 th with Appel Pay (successfull). Regards. Emmanuel
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@EBdB Okay, but you probably used a different email in your Google Play, right? Can you share it with me?
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Hello,
Yes.
Google Pay : emmanuel.bertrandebalanda@gmail.com
Apple Pay :
ebdb65@orange.frRegards,
Emmanuel -
Hello Suty,
Could you please give me some information ?
Could you please do your best to crédit m’y account back ?
Regards,
Emmanuel -
@EBdB Unfortunately, I am not able to find any payment from 2025 under emmanuel.bertrandebalanda@gmail.com
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@Suty
Hello Suty,
I am so sorry : my google adress is ebdebalanda@gmail.com.
Could you check please ?
Thanks !
Regards,
Emmanuel -
@EBdB Okay, I already found the correct payment and refunded it for you.
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Thank you so much !
Regards,
Emmanuel -
Hi, I pid for a yearly subscription using google play yesterday, I have received a receipt to my google email address but still don't have premium access after logging in with the same email address (through the google sign in option).
Thanks,
Nick -
@Nick-Carpenter Please check this post.
