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    Where is the support button in the windy app

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    • G Offline
      Gilo | Premium
      last edited by

      I have subscribed to go premium and the app does not reflect this it just tells me I've already subscribed but does not open any features and I do not know where to go to get support please help

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Windy Staff @Gilo
        last edited by

        @Gilo Hello, we don't offer any direct support button in our app, but I can help you here. Can you please provide further details about the device, you used for the purchase?

        G 2 Replies Last reply Reply Quote 0
        • G Offline
          Gilo @Suty | Premium
          last edited by

          @Suty yes... I purchased the premium this morning but it will not give me access to any of the premium services. When I click on Go premium it tells me I'm already subscribed.

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS Offline
            Suty Windy Staff @Gilo
            last edited by

            @Gilo Okay, did you use mobile device?

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            • G Offline
              Gilo @Suty | Premium
              last edited by

              @Suty I have an Android phone a redme 11 pro. I have used this phone for windy subscriptions in the past

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              • SutyS Offline
                Suty Windy Staff @Gilo
                last edited by

                @Gilo I see that your account is Premium now under the account you use here. Can you provide the screenshot from the app to see what you see exactly?

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