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    Windy app for MacOS, can't log in

    Scheduled Pinned Locked Moved Windy Account
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    • Z Offline
      zinkosaurus | Premium
      last edited by

      I have a Windy premium account, and just installed the Windy app on my Mac desktop computer. When I try to log in to the app, it asks for and email and password, but doesn't recognize the email/pass that I have in my web profile (where I usually log in with a username/pass).

      If I try to 'reset password' from the app, and enter my web-account email address, I get an error "Email is not registered".

      How can I fix this? I'd love to use the desktop app.

      Thanks!

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Windy Staff @zinkosaurus
        last edited by

        @zinkosaurus Hello, I see that this your account is under email sur******da@gmail.com and it is a Premium one. Can you please tell use what exactly ou get in the app? Screenshot would be perfect.

        Z 1 Reply Last reply Reply Quote 0
        • Z Offline
          zinkosaurus @Suty | Premium
          last edited by

          @Suty

          Here is the error when I enter that email and my web password:
          c4e473c3-8e02-4bef-b0e6-e53668fe9c5c-image.png

          If I click "forgot password", and enter that email, I get an error that "Email is not registered."

          Thank you for the help!

          Peter

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS Offline
            Suty Windy Staff @zinkosaurus
            last edited by

            @zinkosaurus Hello, you mixed two different apps with similar name. We are Windy.com with the red logo. Any other app has nothing in common with us.

            aihA Z 2 Replies Last reply Reply Quote 0
            • aihA Offline
              aih @Suty | Premium
              last edited by

              I just checked after seeing this thread, and the App Store on my MacBook says the Windy app is not compatible. @zinkosaurus It does seem you installed a different app, not an app for Windy.com.

              1 Reply Last reply Reply Quote 0
              • Z Offline
                zinkosaurus @Suty | Premium
                last edited by

                @Suty -- ah, thank you. I didn't notice that there's an extra ".app" in the title -- what I was trying to use was Windy.app. Thanks for the clarification!

                1 Reply Last reply Reply Quote 1
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