Request to Cancel Duplicate Payment
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@ust21or I am sorry about the typo, it should be support@windy.com.
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Hello,
I sent an email on August 25 regarding a refund request for a duplicate payment.
The email included the receipt and screenshots.Please let me know the status of this matter.
If you need any additional information to process this request, please contact me at ejlee@ust21.co.kr
Thank you.
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@ust21or Hello, I will try to find the conversation and continue there.
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Hello, I’m following up on my refund request. The last update I received was on November 18 of last year when the agent asked to check my device. I’ve sent follow-up emails since then but haven't received a reply. It has been a long time, and I’m concerned about the delay. Could you please check the status and process my refund as soon as possible?
Thank you.
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@ust21or I found the conversation and the problem was that we were not able to locate the payment, also, you attached certain screenshot from probably your bank account, but there was no information about which service charged you. Without any invoice or anything related we are not able to locate the transaction.
As you can see in your bank account, the first one mentions Paddle.com as the provider, we found this one. But the second one is not anyhow related to services, we use for the subscription management (Paddle, AppStore, Google Play or even older Fastspring).
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@Suty Hello,
I noticed a double-charge in July 2025: one was an automatic renewal and the other was a manual payment I made before realizing the auto-renewal.The transaction on 2025-07-28 shares the exact same merchant name ("CKO*FS *WINDY 524220") as my premium subscriptions from 2023 and 2024.
Since this merchant info has been consistent for years, I believe this charge is linked to your previous billing system.
I have all the bank statements for these transactions from 2023 to 2025 to help you locate the payment.
I would appreciate it if you could check your records again and process a refund for the duplicate automatic renewal.
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@Suty I'm sorry, but I didn't quite understand what you meant.
If the payment in 2025 was not made under the account (john@ust**..), could you please look it up under (ejlee@ust**..) instead?
That would be greatly appreciated.We intend to continue our Premium subscription, and the reason we are requesting a cancellation is that we were charged twice for the Premium subscription in 2025 ㅡ so we are simply looking to cancel one of those two payments.
Therefore, if it is possible, we would be happy for you to process a refund for the payment made through PADDLE.NET as listed in the table above.
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@ust21or Is it possible, that you used on the end of Fastspring this email address ust21or@ust******.kr?
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@Suty Yes, it is possible that we used that email address. That is also one of the email addresses we use.
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@ust21or Okay, I canceled the subscription under this email address and kept only the one from Paddle, which is assigned to your account.
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@Suty I will confirm the details of the cancellation. Thank you so much for your help.
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This post is deleted! -
@Suty 我付款两次 找不到工作人员 初次使用不会弄 在电脑上也现在了 也付款了 不会下载 怎么联系你们
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@Suty Hello, we checked with our card company, but they confirmed that there is no record of a cancelled payment.
Could you please look into this for us? Thank you. -
@ust21or I meant cancellation of subscription on the end of our purchase provider. What exactly do you mean?
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@jiahen1288 Please contact us at support@windy.com with further info about those charges. Right now, I see only your Premium account with the subscription from AppStore, nothing else unfortunately.
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@Suty I am requesting a cancellation and refund for one of the payments, as I was charged twice.
In my single Premium account, there were two card payments made — one manual payment on July 18, 2025, and one automatic payment on July 28, 2025. The payment details were shown in the table shared earlier in our conversation.
I had previously submitted this request via email with your support team, but have not received any further response. That is why I am now reaching out to you directly. -
@ust21or Yes, I found both of them and provided the refund of the one, which is inactive and not connected to your account.
