Request to Cancel Duplicate Payment
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I was charged twice for the subscription.
Please cancel the payment made on July 28 (20.89 USD).
The email address associated with my account is john@ust21.co.kr.
If you need any additional information to process this request, please contact me at ejlee@ust21.co.kr
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@ust21or Hello, please provide any screenshots or invoices with these purchases at support@windy.com.
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Hello, Thank you for your kind response.
Unfortunately, the email address you provided doesn't seem to exist. Could you please double-check the address?
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@ust21or I am sorry about the typo, it should be support@windy.com.
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Hello,
I sent an email on August 25 regarding a refund request for a duplicate payment.
The email included the receipt and screenshots.Please let me know the status of this matter.
If you need any additional information to process this request, please contact me at ejlee@ust21.co.kr
Thank you.
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@ust21or Hello, I will try to find the conversation and continue there.
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Hello, I’m following up on my refund request. The last update I received was on November 18 of last year when the agent asked to check my device. I’ve sent follow-up emails since then but haven't received a reply. It has been a long time, and I’m concerned about the delay. Could you please check the status and process my refund as soon as possible?
Thank you.
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@ust21or I found the conversation and the problem was that we were not able to locate the payment, also, you attached certain screenshot from probably your bank account, but there was no information about which service charged you. Without any invoice or anything related we are not able to locate the transaction.
As you can see in your bank account, the first one mentions Paddle.com as the provider, we found this one. But the second one is not anyhow related to services, we use for the subscription management (Paddle, AppStore, Google Play or even older Fastspring).
