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    I purchased a premium account and I don't have access to premium content

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    • L
      lukas63
      last edited by

      Hello, I purchased a premium account and I can't access premium content on my desktop computer or the app on my phone. I log in with my credentials, and your system doesn't recognize that I purchased a premium account. It keeps showing that I can purchase a premium account, even though I've attached a screenshot showing that I purchased your subscription in the Google Play Store. Please help. Best regards.Screenshot_20250914_160321_Google Play Store.jpg Screenshot_20250914_160444_Windy.jpg

      idefix37I 1 Reply Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @lukas63
        last edited by idefix37

        @lukas63
        Hello,
        Please could you check this post

        L 1 Reply Last reply Reply Quote 0
        • L
          lukas63 @idefix37
          last edited by

          @idefix37 Thanks for the tip. It's working now.

          1 Reply Last reply Reply Quote 0
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