I want to connect a new webcam - it doesn't work - no contact from support

[Marti TS]

I want to connect a new webcam - it doesn't work - no contact from support

1. AXIS camera - unfortunately when I try to add it - an error appears!
2. I wrote an email to support about wanting to add this camera 3 days ago, unfortunately no one contacted me!

Can anyone help?

Thx
Marcin

[Suty]

@Marti-TS Hello, we will check your email and contact you there. Thank you for your patience.

[Marti TS]

OK waiting ... (mail from max.....gro@gmail.com)

[Suty]

@Marti-TS Hello, if you mean your email used in your account, I cannot find any email message in our support inbox.

[Marti TS]

Sorry
I sent an email on August 20th, here is the proof:

I did a resend today 27 sep. hour 09.09 AM

maybe to some other email?

[Marti TS]

@Marti-TS

And .. ?

[Suty]

@Marti-TS OKay, so you sent the email to webcams email. I will contact colleagues there to reply or get further info for you.

[Suty]

@Marti-TS More info for you, you will get the reply to your email today and the issue should be solved as well.