Help - Subscription not activating on my iPhone

[Slav Gnatetski]

Hello,
I have paid for a full subscription through my laptop (Paddle) and I use Google login. When I try to log into the app on my phone (using Google) for some reason it doesn't recognise my subscription there, so all the features are locked out.
Does the subscription carry over to apps using my google login?
Cheers,
Slav

[nesro]

Hi @Slav-Gnatetski

If you login with Google on both web and mobile, you should login to the same user where the premium is activated.

I can see that you are writing here from an account tied to a Google login. Emails in our database are unique. So if you login into the mobile app, got to your avatar -> my profile and check what is the email there.

[Slav Gnatetski]

@nesro Hi, thanks for the quick reply :) I will go and check on my mobile.