Being logged off every few days

Boggie 0

I am being logged off from Windy.com every few days. I am using Windows 11 MS Edge and have three tabs open for Windy (wind, rain and clouds). I have read another post in regard to this issue, and I can confirm that I have the cookie account_sid in my windy.com domain. Please advise.
Boggie 0.

nesro

Hi @Boggie-0

thank you for the valuable feedback. I will try to look more into the issue.

If you have the account_sid cookie but you are not logged in, can you please send us the value of the cookie to support@windy.com ?

Also, if you observe more steps to reproduce this issue, it will be much appreciated.

Tomas

tomacat

@nesro Yeah, I also sometime being logged off with no reason. Strange.

nesro

Hi @tomacat and @Boggie-0

I've found and fixed an issue that could be causing this behaviour. Please let me know whether the problem persist.

Tomas

btschumy

@nesro
I have had this problem as well. I will see if it is better now.

Boggie 0

@nesro
Thank you for your response, this is the content of the account_sid cookie:

"account_sid
Name
_account_sid
Content
[redacted]
Domain
.windy.com
Path
/
Send for
Secure same-site connections only
Accessible to script
No (HttpOnly)
Created
Sunday, October 19, 2025 at 5:13:00 PM
Expires
Monday, November 23, 2026 at 5:24:37 PM"

Best Regards,
Boggie-0

nesro

Hi @Boggie-0

I redacted your message as the value of the session cookie should be kept secret.

I can see that this session should be working on our side. Is is working for you or are you logged out while having this cookie set?

nesro

@Boggie-0 I just doublecheck that this cookie is returning a valid "logged in response". If you are logged out, there must be something else wrong. Please let me know if it's working for you or not.

benjaminanderson123

This can happen if your browser clears cookies or sessions automatically. In Edge, go to Settings → Privacy, search, and services → Clear browsing data on close, and make sure cookies for windy.com are excluded. Also, try adding windy.com to your “Allowed sites” under cookies — it should stop logging you out.