Subject: WebGL Radar Failed - White Screen on Moto
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Subject: WebGL Radar Failed - White Screen on Moto G64
Message:
Hello Windy Team,
I am experiencing a persistent "white screen" issue when I try to use the radar layer in the Windy app. I get an error message that says, "It seems that radar failed. Radar uses webGL technology, that can occasionally fail on some devices."
My device is a Motorola Moto G64 running the latest version of Android.
I have already tried all the standard troubleshooting steps, including:
Updating Android System WebView
Updating the Windy app to the latest version
Updating my Chrome browser
Clearing the app's cache and data
Reinstalling the app
Checking for phone software updates
None of these steps have solved the problem. The issue seems to be specific to my device model. Please investigate this compatibility issue.
Thank you. -
Hey @sudhagar80
we are still investigating this issue. Thanks for your report. The more the better!
David Polášek
Marketing Director at Windy.com -
@David-Polášek Hi David. I use iPhone 14 Pro Max. And iPad mini. Both running on iOS 18.7. For over two weeks I am not able to use radars. Same issue as described above. Thank you.
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@Natalia-Poppysmic
Please check this thread -
@idefix37 I saw it. It doesn’t resolve anything. I am on 18.7.2 and it doesn’t work.
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Hello, there was a certain issue with iOS version 18.7.2, where Windy doesn't work because of a certain bug in that iOS version.
We are checking the situation for you. -
Hello, production release of iOS version 18.7.2 should be okay and Windy works there as usual. Please check that you have installed this production release, instead of the BETA version.
