Problems after paying for a subscription
-
Hi,
I think this is resolved now.
I tried following the guide
https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
No option was listed until i deleted cookies for the period around the time of purchase.
thanks anyways
I hope you guys can help.
I paid for a subscription, got receipts. verified my email etc but when i log into my windy account i dont get the premium benefits and im still prompted to 'go premium'
How exactly am i being an idiot today? :)
tia
edit: not sure if the follow helps?
{
"errorID": "subscription-plugin-opened-without-subssource",
"overlay": "wind",
"runningPhase": "2_dependenciesResolved",
"timestamp": 1761516472840,
"runningMinutes": 0,
"type": "customLogError",
"msg": "Subscription plugin opened without subsSource",
"url": "https://www.windy.com/subscription?51.614,-0.336,5",
"ver": "47.2.1",
"target": "index",
"platform": "desktop",
"device": "desktop",
"latestBcast": "store: availLevels (57ms ago at 1761516472783)
store: product ecmwf (57ms ago at 1761516472783)
store: installedIdbVersion (57ms ago at 1761516472783)
store: ipLocation (41ms ago at 1761516472799)
bcast: newLocation (41ms ago at 1761516472799)",
"module": "subscription"
} -
@Stella-Mosaic Hello, please check this post here.
-
Glad you got it sorted! Deleting cookies often fixes the missing premium issue since the old session can block subscription sync. For anyone else facing this — try clearing cookies or logging out and back in after verifying your purchase email.
