Premium not working!
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Hi, new subscriber here but seems my premium account is not working. It keeps on asking me to log in again and again. I'm trying to track this Huge Typhoon Fung-Wong before it landfalls.
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Actually I tried that already many times but here's the problem. Every time I log in with my Google account it goes to back log in page. But it still says I have no subscription.
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@Raylan-3 Please send further details at support@windy.com.
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Sent email many times already. Gave me instructions to log in but I log in many time no result. I tried with app it says I have no active subscription. I got email and receipt from Paddle for my subscription. Super strong typhoon already pass by still my premium subscription not working.
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My premium subscription is not working either. I'm clearly subscribed because every time I click on the 'Premium' button, it recognizes me as subscribed, but I cannot associate my google account nor access any premium features.
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@TraceyCPSI
You don’t seem to be Premium user. Otherwise the Premium badge would shown next to your username here on the forum.
Have you checked the post I mentioned here above ? -
@iIdefix37 I have a receipt from Paddle for a premium subscription and I was able to confirm my email address. The confirmation email with the invoice was sent 11/11/25 9:51PM. I did sign up from a desktop because I do not want my account to be totally dependent on Google (gmail).
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@idefix37 I tried using the chat bot help from Paddle and that was useless. I definitely see the subscription in Paddle, but I can't access the premium benefits. All the help from the community support is outdated because the 'recover subscription' button is nowhere to be found.
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@TraceyCPSI
Hope you will get more help from an administrator. -
@Raylan-3 said in Premium not working!:
Sent email many times already. Gave me instructions to log in but I log in many time no result. I tried with app it says I have no active subscription. I got email and receipt from Paddle for my subscription. Super strong typhoon already pass by still my premium subscription not working.
Hi, any updates on this?
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Hello. I’m experiencing the same issue. I wrote about it [here], but my post was deleted.
I purchased Premium on November 10 via Paddle, but I still can’t use it. What did I pay for? Who will compensate the 5+ days I’ve already lost? I have the invoice.The problem is that I bought Premium without being logged in, but I entered the same email during the purchase. After I paid, the system asked me to sign in. I logged in with my Google account (the same email I used for the order), but Windy keeps asking me to log in again and again.
When I tried to create a new account, it said that an account with this email already exists.
I tried logging in through the PC browser, the Android browser, and the app. I also tried “Restore purchases”, but it didn’t help.
What else can I do? I need this service for my work.
Please help me. Thank you! -
@White-Fang-2
You should get some help from an administrator next Monday. -
@idefix37 Ok, when and from where expect it? Here or in DM?
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@White-Fang-2
Here -
@idefix37 Ok, Thanks. Waiting. I hope the administrator will help me.
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@White-Fang-2 @TraceyCPSI Please share more info, Invoice including, at support@windy.com.
@Raylan-3 Regarding to your issue, we are already in contact with you via email and I will solve the issue today for you and inform you there as well.
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@Suty Hi, still waiting to be resolved.
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@Raylan-3 Okay, strange behavior. However, could you please try to delete cache of your browser and test the restoring process once again?
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any resolution to this as I am getting the same issues - I have cleared the cache and not joy.
