Cancel subscription

[靜]

The child accidentally pressed the buttons and subscribed. Please assist in canceling and requesting a refund.

[Suty]

@靜 Hello, I can help you with the refund, but I need to know what device and service you used for that accidental purchase. AppStore, Google Play in our mobile apps or Paddle in the browser?

[靜]

@Suty
Hello, it's Google Play .
account number is:c0012457140@gmail.com
Thank you.

[Cassandra Nichole Mansion Alegre]

@Suty Hi, can I request for a refund too. I accidentally forgot to unsubscribe the windy app on my play store thats why I was auto deducted on my Maya wallet worth 1,980 pesos . I don't use the app simply because i don't know how to use it. Too complicated for me
Pls help
I already message u too. Plsss I need pls on this matter.

[靜]

@Suty
Hello,when will I receive the refund?

[elizabeth carmen]

Hola, quiero saber por qué en el mapa estoy restringida si ya aboné.
De lo contrario quiero el reembolso.

[Suty]

@靜 I already refunded the payment for you, so you should receive the payment in upcoming days.

[Suty]

@Cassandra-Nichole-Mansion-Alegre Hello, can you please provide any evidence of the purchase?

[Suty]

@elizabeth-carmen Hello, I can't see any Premium assigned to your account, so please check this article here.

[靜]

@Suty
I've received the refund notification, thank you.

[elizabeth carmen]

@Suty muchas gracias por responder ☺️