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    Help with Premium

    Scheduled Pinned Locked Moved Windy Account
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    • Scott E 5S Offline
      Scott E 5 | Premium
      last edited by

      I have signed up with my account on the website and paid for premium. I have followed the post you reference repeatedly but still my premium account is not showing.

      I have tried restore purchases in the app.
      I have tried logging using google and also using native.

      Something is wrong with the signup process...

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Windy Staff @Scott E 5
        last edited by

        @Scott-E-5 Can you please provide more details about where you purchased the Premium? Paddle.com, Google Play or AppStore?

        Scott E 5S 1 Reply Last reply Reply Quote 0
        • Scott E 5S Offline
          Scott E 5 @Suty | Premium
          last edited by

          @Suty

          From Paddle.com (On the website). I assume you can see my email for this profile, it matches the invoice.

          I signed into Windy.com with the Google Method - purchased it, but no change to premium.

          I tried clicking premium again - 21406205-ff13-45b3-9f2c-ac71f04414cb-image.png

          account.windy.com show no subscriptions. Also shows in connected accounts the Connect with Google button. Using that does not change it.

          I even tried signing in with a recover password (even though I had used google) and no change.

          c868fd82-2ae7-4e61-8936-9ecde6ae86ad-image.png

          Lastly I tried restore purchases in Android app (Not I did not purchase from Google store) and that shows no purchases.

          Scott E 5S 1 Reply Last reply Reply Quote 0
          • Scott E 5S Offline
            Scott E 5 @Scott E 5 | Premium
            last edited by

            Any update? Your onboarding process is clearly broken.

            bfb5bf59-8979-4634-a033-14a3f42e1785-image.png

            1 Reply Last reply Reply Quote 0
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