no premium after paying

[Tao37]

@Sut y

[Suty]

@Tao37 Unfortunately, this is transaction via Paypal. But do you remember if you purchase it on your phone via Google Play or AppStore, or on the desktop in the web browser version of Windy?

[Tao37]

it was purchased on my phone. i have two email addresses svtao37@gmail.com and mickeyh@bigpond.net.au

[Suty]

@Tao37 Okay, mobile device, but which platform? Do you use Android or iOS?

[Tao37]

Android play store

[Suty]

@Tao37 Okay and is it possible that you used a different email in your Google Play? I cannot find any transaction, related to Windy.com Premium service, on the end of Google Play under any of your email addresses.

[Tao37]

ok so should i take this up with paypal and try and get a refund. and how do i stop the subscription from taking another payment when its due

[Suty]

@Tao37 I would like to help you, but I need the email from your end. If you are charged via Google Play, you should be able to see the subscription in your Google Play account.

[Tao37]

what email do you mean. i have not received anything from windy.

[Suty]

@Tao37 Hi, you mentioned you purchased our Premium via Google Play. To purchase anything on Google Play, you need to use certain email address in the account there. I need this email from you, so I can find the purchase.

[Tao37]

all i did was follow the instructions from windy site after clicking on the offer. there was no email just redirection to pay pal. I am not going to worry anymore about it , just been a waste of money

[Suty]

@Tao37 Hello, I found your purchase finally after some research on our end. I decided to refund the purchase for you, since you were not able to use it and few months were already gone. If you decide to purchase a new one and we would appreciate it, please do that in your logged account, so the Premium is assigned immediately and automatically.