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    get stuck during startup cannot processing

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    stuck
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    • Candy KennelC Offline
      Candy Kennel
      last edited by

      1. Problem Description: The app gets stuck on the initial screen during startup and cannot proceed for a long time.
      2. Device Information: iPhone 13 Pro.
      3. System Version: Operating System and Version: iOS 15.1.
      4. App Version: Just updated to the latest version. The same issue existed before the update.
      5. Steps Taken: I have already tried restarting the phone and reinstalling the app.
      6. Network Environment: The issue occurs on both Wi-Fi and 4G/5G networks.
      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Windy Staff @Candy Kennel
        last edited by

        @Candy-Kennel Hello there, could you please test our app in the browser on the same device?

        Candy KennelC 1 Reply Last reply Reply Quote 0
        • Candy KennelC Offline
          Candy Kennel @Suty
          last edited by

          @Suty

          Enter the URL Windy.com in the browser of the same device, and the opening page is the page for downloading the APP, without any other pages.

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS Offline
            Suty Windy Staff @Candy Kennel
            last edited by

            @Candy-Kennel Windy.com should be available normally in the browser as well.

            1 Reply Last reply Reply Quote 0
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