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    Request for manual Premium activation (Device change from iOS to Android)

    Scheduled Pinned Locked Moved Windy Account
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    • W Offline
      wonseok cheon
      last edited by

      Dear Windy Support Team,
      I am writing to request assistance with restoring my Windy Pro Forever subscription on my new Android device.
      I previously purchased the Windy Pro Forever lifetime version on my iPhone. However, I recently lost my iPhone and had to switch to a new Samsung Galaxy device. Since the platform has changed from iOS to Android, my purchase history is not being automatically restored.

      I would like to request that you manually link my purchase history to my new Windy account so that I can continue using the premium features on my Galaxy phone.
      Here are my account and purchase details (and I have also attached my official Apple receipt to this email):
      Windy Account Email: ds2fko@naver.com
      Apple ID: ds2fko@naver.com
      Order ID: MS2M5NGLZ
      Document No.: 202787955261
      Date of Purchase: April 12, 2024

      Could you please activate the Premium features for my Windy account (ds2fko@naver.com)?
      Thank you for your time and help. I look forward to your response.
      Best regards,
      wonseok Cheon
      KakaoTalk_20260603_015352588.jpg

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Windy Staff @wonseok cheon
        last edited by

        @wonseok-cheon Hello, you purchased a wrong app, we are Windy.com, our logo is red and we don't offer any lifetime Premium. Also, in general, our subscription is called Premium, not PRO.

        1 Reply Last reply Reply Quote 0
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