Duplicate charges
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I am writing to request your assistance regarding a possible duplicate charge.
During one of the purchases, the payment appeared to fail, so I completed the purchase again. Later, I noticed that my credit card had been charged four times instead of the three purchases I intended to make.
It seems that one transaction may have been processed twice.
Would you please help review my purchases and, if there is a duplicate charge, arrange a refund or advise me on the next steps?Transaction details:
- Merchant: PADDLE.NET * WINDY.COM
- Amount: TWD 760.95 per transaction
- Purchase date: July 6, 2026
I have attached a screenshot of my credit card transaction history showing the four charges.
If you need any additional information, I will be happy to provide it.
Thank you very much for your time and assistance.
2026/07/06 15:20:18 This charge is not associated with any order.reply this account : midorisola@gmail.com
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@翊隆-鄭 Hello, we are sorry about the possible duplicate charge. Could you please send this information about your purchase, including the payment screenshot and the email address used for the purchase, to support@windy.com?
Our support team will check the transactions and advise you on the next steps. Thank you.
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@Jari-Sochorová
I already emailed support@windy.com on July 6 and sent a follow-up email on July 8, but I have not received any response yet.Could you please help check whether my support request has been received?
Thank you very much.
My gmail contact is midorisora@gmail.com
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Hello @翊隆-鄭, there was a misunderstanding because you provided two different email addresses, so we were unable to locate your message at first. We've found it now, and you should already have our reply in your inbox. Please send us the Transaction ID (txn) for the payment you'd like to have refunded. You can find it on the invoice sent to you by Paddle. Once we receive the Transaction ID, we'll identify the payment and take care of the refund. KR, Marketa
