Premium subscriptim not recognized

Movia

I purchased a Windy Premium annual subscription through Google play on my android phone, but the application do not recognized it. Clicking the Restore purchases button does absolutely nothing.
Support on email is only sending me the same automated toubleshooting steps that I already have done and mentioned it in my initial email.They did not even replay to my furhher emails.Very disappointed.

WinnieMP

Hello @movia, based on your description, it appears that your subscription was purchased through Google Play. Please try signing in using the Sign in with Google button instead of your email address and password, and make sure you select the same Google account that you used to purchase the Premium subscription.

Once you're signed in:

open the Premium subscription window,
tap Restore Purchases,
and after the subscription has been restored, you can change the email address associated with your Windy account in Account Settings if you wish.

We understand that you'd like to resolve this as quickly as possible. We received your first email this morning shortly before 10:00, and our support team is currently working through incoming requests. We also had a public holiday on Monday, so we're catching up with a higher-than-usual number of support tickets. We do our best to respond as quickly as we can, and we appreciate your patience. KR, Marketa

Movia

@WinnieMP

After all, I think that manually activating my account would take less time than our correspondence so far, which has not yet brought any results...

WinnieMP

Hello @Movia, Unfortunately, we can't manually link or activate Google Play subscriptions. Did you have a chance to try the steps from my previous reply? The most important part is to sign in using the Sign in with Google button, making sure you select the same Google account that was used to purchase the subscription. After that, please open the Premium window and tap Restore Purchases. If you've already done exactly that and it still doesn't work, please let us know at which step it fails, so we can investigate further. KR, Marketa