Cancel subscription
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Hello,
I emailed about this and also created a topic on the forum about a week ago, but I haven't received a response to either.
Unfortunately, I am not satisfied with the Premium subscription and would like to request a refund.
Thank you in advance for your assistance.
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Hello @Spas-Spasov-2, thank you for your message, and I'm sorry for the delay. Unfortunately, we couldn't find any Premium subscription or refund request associated with the email address you used to register on the Community. Could you please send us your purchase confirmation email or invoice to support@windy.com? This will help us identify your subscription and check whether you're eligible for a refund. Once we receive it, we'll be happy to look into it. Kind regards, Marketa
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Hello,
I am extremely disappointed with the way my refund request has been handled.
I first contacted you more than a week ago and also posted on the forum. After your moderator asked me to send my purchase confirmation, I did so immediately. That was five days ago, and I still have not received any response or acknowledgment.
This level of customer support is unacceptable for a paid Premium service.
I am requesting that my refund be processed immediately. There is no reason for this request to continue being ignored.
I expect my refund to be processed without any further delays.
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@Spas-Spasov-2 Hello, I am sorry for the delay with the response to your refund request. It was a bit one-time trouble, since many colleagues had vacation last week.
To manage the process, I already refunded your payment for you.
