Double Charged with Auto-Renew
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I have been double charged for my renewal. Once on my MasterCard and once on my Pay Pal. How do you contact any one in Accounts to correct this problem.
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@Nyle-Trimble Hello, I found one payment processed on Paddle.com (in our web app) and this subscription is connected to your account.
Did you manage that second payment on any other platform, mobile app for example?
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I signed up for premium today without realizing that my annual renewal already went through back in May this year. How can I cancel the latest charge?
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@JJdeck7725 Hello, I can refund the latest purchase for you, but I see that your account is assigned to this latest purchase. Is it okay to handle the refund?
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@Suty Thank you Suty. Being a member for several years and auto renewal occuring without issue. This time renewal in May happened as usual except Windy would not recocgnize the Premium option, so I made a second purchase then realized the "restore option" too late. My paymant reference from this past May "WINDY26**********8-84160B" . The May payment via Paypal is the one I would like to keep so yes I would appreciate if you could refund the mistake from July---Thank you very much.
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@JJdeck7725 Okay, done, refund is initiated. Do you need any help with assigning the Premium from May?
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@Suty Thank you for the help. I was able to restore the may purchase and am now enjoying my premium subscription.
