I don't receive any of the alerts when a storm is approaching.
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Good morning: Unfortunately, that button requires an image with a URL.
https://ibb.co/BV1n10dy
https://ibb.co/fVbHZQkp
From my point of view, I have all the settings as they should be. The main ones, which are the internal ones, are also properly configured, but none of them work. I would appreciate your help with this issue, otherwise I will be forced to request a refund and remove the 5 stars. -
Unfortunately, that button requires an image with a URL.
No, you clicked on the wrong button.
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@idefix37  It won't let me do it, so I sent the photos through a URL. Unfortunately, I feel that at this rate we'll never be able to make any progress. Do you have an email address where I can send you the photos? Thank you very much in advance.
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Do you have an email address where I can send you the photos?
No because I’m a user with moderation rights, so I don’t monitor Windy email box.
“” displayed in your deleted post appears when you use the wrong button. Could you try using the right one !
If you check dozens of posts in the community forum, you’ll see that they include pictures. That should work for you too !
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@idefix37Hello! I hope you can help me solve the problem with the application. Thank you in advance.
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@Elissa-de-Martinez
Your alerts cannot work. You have set multiple conditions for a single alert: clouds, temperature, rain, wind...
This means that these conditions must all be met simultaneously to trigger an alert, which almost never happens.
You need to set up several independent alerts, as I have done here:
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@idefix37 Thank you for your prompt help. Should I choose one of the two alerts? I just fixed it according to what you sent me, but I only see one blue bell, which I think is activated, and the other is not. Anyway, I had already done it using only that alternative and the blue bell did not activate. The weather seems to be the same every day; I don't know why it doesn't change.
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@Elissa-de-Martinez
I would recommend only one. If you set 2 conditions it means that the alert will be triggered only if condition 1 AND condition 2 occur at same time.
In your example, you are lucky, because the blue bell indicates that the alert has been triggered. But if one of those conditions had not been met, you would not have received an alert. -
@idefix37 Thank you for your prompt response. I've already chosen the option that's best for me, but the blue bell icon isn't appearing. In fact, I had used it before and received state notifications regarding prevention alerts, but it doesn't work when a storm is coming. In the general settings I have everything configured correctly, but it still doesn't work. I would appreciate any help you can give me.
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The live alerts concerning storms (thunderstorms), heavy rain, tropical cyclone, C.A.P. are totally different from the alerts based on weather model forecasts.
Thunderstorm alerts are based on the detection of nearby lightning.
Heavy rain alerts rely on radar data; consequently, if no radar is displayed for your country in Windy, you will not receive an alert.
Tropical cyclone are based on different sources.
C.A.P is based on local warning by local authorities. If this is not available in Windy for your country you don’t get any alert.
First you should say what is your location, in which country.
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@idefix37 Thank you for your recommendations. I've checked everything and it's fine, I don't know what the problem is. I only activated the option where the bell does not activate.Additionally, the normal notifications that the application provides stopped working. I would appreciate it if someone could help me with these problems.
Best regards,
Elissa Lasso de Martínez
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@Elissa-de-Martinez
Have you read what I said concerning the “live alerts” ?You are talking about a blue bell but I don’t see any blue bell in your last screenshot.
You say
I don't know what the problem is. I only activated the option where the bell does not activate
I don’t understand what you mean.
In addition I asked you where is Bella vista, in which country, because there are several places in the world with the same name. And as I explained depending on the location some alerts cannot be implemented.
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@idefix37 I live in Panama, Central America, and the blue bell icon isn't available in the option I selected. Our government just issued an alert about an approaching tropical wave. I was able to receive this notification in my other two apps, but not in Windy. It's causing me a lot of problems, and it used to notify me constantly, but it doesn't anymore.
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@Elissa-de-Martinez
The blue bell is not an option. The bell becomes blue when there is an alert only.
There is no Radar in Panama displayed in Windy. So you have no chance to get a Heavy rain alert. At least you should get a Storm alert due to lightning.
If there is a tropical wave approaching, this is not yet a tropical cyclone. In the Windy Hurricane tracker there is nothing over your country.
Then concerning the C.A.P alerts from governmental administration, apparently there is nothing displayed at the moment.
@ Suty Could you confirm whether CAP alerts in Panama are available in Windy
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@idefix37 Hi! I recently received a message from the government about an approaching tropical wave. The problem is that the app doesn't warn me when the storm is already upon me, that's what I don't understand. Thank you very much in advance for your support
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Hi, can someone please help me.
Thank you so much. -
My storm alerts haven't been coming through since the last app update. I need someone to help me or give me my money back, because the app isn't working for me, unlike others. I recently renewed my annual subscription, but I already did what they told me here and they haven't written to me again. I would appreciate it if you could provide a solution to this.
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I idefix37 referenced this topic on
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@Elissa-de-Martinez I think this can be related to the radar situation in Paname, live alerts are triggered from the situation in our radar data in combination with lightnings. If any location in the world has the problem with these data, we cannot properly send these live alerts.
