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    Windy unusable after recent update.

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    • A Offline
      ayup.gromit | Premium
      last edited by

      The Android Windy update to v51.0.1 5 days ago has made it almost unusable on my phone. After a reset I keep on getting the message "Windy keeps stopping", and the app will not start. Leaving it for many minutes, sometimes the widget will update, and then sometimes the app will work again for a short period of time.

      Android v11.

      Andy (Premium user).

      1 Reply Last reply Reply Quote 0
      • kubapelcK Offline
        kubapelc Windy Staff | Premium
        last edited by

        Hello, please share a bit more info about your situation to help us fix this:

        • What exact phone model are you using?
        • Please open a web browser on your phone (Chrome/Firefox, etc.) and go to windy.com website. Does it crash as well, or does it work fine there? If it crashes, what browser are you using?

        ‏

        A 1 Reply Last reply Reply Quote 0
        • A Offline
          ayup.gromit @kubapelc | Premium
          last edited by

          @kubapelc
          Phone is a Sony Xperia J8210 (Android 11)

          All works fine in a web browser.

          Thanks.
          Andy.

          kubapelcK 1 Reply Last reply Reply Quote 0
          • kubapelcK Offline
            kubapelc Windy Staff @ayup.gromit | Premium
            last edited by

            @ayup.gromit Hi, this is likely a bug in your device's GPU driver. It is up to the device vendor to fix it, although mobile phones don't usually get bug fixes this late in their life cycle. Unfortunately we can't really do anything about this, since it is impossible for us to find a workaround without access to a device where this happens, and none of our test phones crashes like you describe.

            Your best bet is clearing the app storage and cache. Long-press the app icon, select "App info", navigate to "Storage and cache" and clear both storage and cache. This will log you out and reset all your local settings. It might help with the crashes if they are caused by a specific setting though.

            If you find out anything more about the crashes (for example if it is related to a specific weather layer or points display such as "Favourites"), please do let us know.

            I'm sorry that we're not able to help you more.

            ‏

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