Not receiving password reset emails
-
Hello Windy team,
I am unable to receive the "Windy.com: Reset Password" email at my work address: [rmorales@cspterminals.pe]
I have requested the reset several times over the past few days and the emails never arrive. I have already checked my Junk, Deleted and Archive folders, my inbox rules, my blocked-senders list, and my Microsoft 365 quarantine — nothing from windy.com appears in any of them.
What makes me think the issue is on the sending side: colleagues on the same company domain ([@cspterminals.pe], same Microsoft 365 tenant and the same mail filtering policies) receive Windy emails without any problem. Since our tenant-level configuration is identical, the difference appears to be specific to my individual address.
Could you please check whether my address has been added to a bounce or suppression list on your mail provider, and remove it if so? Once that is done, I would appreciate it if you could trigger a new password reset email.
Account details:
- Registered email: [rmorales@cspterminals.pe]
Thank you for your help.
-
I idefix37 marked this topic as a regular topic on