Subscription refund
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Hello, I would like to assert my right to withdraw from the subscription within 14 days
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@Cyril-DE-ZANET Hello, may I ask for more details about the purchase, you want to refund? I cannot find any Premium under your account. Screenshot or invoice of the purchase would be perfect.
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@Suty
Facture
15 août 2026
Séquence :1-14254883855
N° de commande :MQ5SXKVL00
Document :836176404878
Compte Apple :cannaille34380@gmail.comWindy.com - Météo & Radar
Windy Premium (Annuel)
Renouv. le 15 août 2027
25,99 €
Dont TVA à 20 %4,33 €
Facturation et paiement
Cyril DE ZANET
88, allée des pichoulines
34270 Saint Mathieu de treviers
France
Sous-total
21,66 €
TVA facturée au taux de 20 %
4,33 €
PayPal
25,99 € -
@Cyril-DE-ZANET We apologize, but we are unable to refund your App Store purchase. Apple doesn't allow us to manage purchases made on their platform. You will need to request a refund directly from Apple, as they are the provider of the purchase process.
Once again, I apologize that I am unable to assist you further.
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SIR I HAVE WRITTEN MORE THAN FIVE MAILS FOR GETTING MY ‘ PREMIUM MEMBERSHIP’ UPDATE IN MY I PHONE & ONLINE ACCOUNT, BUT NO PROPER REPLY IS RECEIVED YET!
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@Anish-Mathia Hello, I read all your emails, but you didn't provide any info that could help us to find the issue. However, I see now that your account under ani*****hia@gmail.com is already a Premium one. So if you login to this account, you should have a standard access to your account.
