Cannot manage subscription via Paddle
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Re: Resend Receipt.Login from PadDSdle
Hello, I have a valid subscription of Point Forecast API, but I cannot login into Paddle site because no email ever arrives in my email box. I need to update my credit card in payment methods and at the same time I would like to check whether the next payment will be correctly issued without VAT, because the payment goes to the company. We've had trouble with this in the past. Can you please help? Thanks.
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@Monitor-METIS Hello there, your API license was purchased via metis.c****@gmail.com, did you try this email?
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@Suty Hello, yes, this last subscription is connected to metis.c****@gmail.com account and I tried this email to access Paddle, but no email arrives. There can be some misunderstanding with another email which was maybe used for invoice delivery earlier (konecny@c****.cz). I can access Paddle with this email, but there is no currently valid subscription.
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@Monitor-METIS That is strange because I see the API license under the email metis.c****@gmail.com. What exactly do you need to handle there? I can help you with it.
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@Suty Change the credit card for automatic subscription renewal, as the old card is no longer valid. And make sure that the next payment (October 7th) will be VAT-free.
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@Monitor-METIS Oh okay, this is a bit unreal to handle this for you from my end. I can only cancel your subscription now and you can purchase a new one then, after it will be cancelled.
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@Suty I was kind of expecting that. The subscription will probably expire on its own if there is no new payment in October. So do you recommend that I create a new API key in early October and then upgrade to Professional with a new payment? Anyway, thanks for the support.
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@Monitor-METIS You can keep the same API key, I would only cancel the license and after the end of prepaid period, you can purchase a new license for the same key.
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@monitor-metis Okay, I cancelled the auto-renewal, so it will end at the end of prepaid period in October.
