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    Forgot to cancel subscription

    Scheduled Pinned Locked Moved Windy Premium
    10 Posts 3 Posters 281 Views 1 Watching
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    • Daniel MilbrathD Offline
      Daniel Milbrath
      last edited by

      Forgot to drop subscription unfortunately, is there any way for a refund? I already canceled but no option to refer to support or IT to possibly request or push through a refund request. Thanks

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Offline
        Suty Windy Staff @Daniel Milbrath
        last edited by

        @Daniel-Milbrath I will do my best to help you with the refund, however, I cannot see any Premium under your account, you used to contact us.

        Daniel MilbrathD 5 Replies Last reply Reply Quote 0
        • Daniel MilbrathD Offline
          Daniel Milbrath @Suty
          last edited by

          @Suty Hey, THank you for helping,it might be under milbrath.daniel@gmail.com

          1 Reply Last reply Reply Quote 0
          • Daniel MilbrathD Offline
            Daniel Milbrath @Suty
            last edited by

            @Suty I just checked on my iphone app it is connected to my pix4d.com email account (daniel.milbrath@pix4d.com) It says Pro version unlocked on the app.

            1 Reply Last reply Reply Quote 0
            • Daniel MilbrathD Offline
              Daniel Milbrath @Suty
              last edited by

              @Suty i cannot seem to attach a photo of my account info. I did the subscription thru the Apple App store

              1 Reply Last reply Reply Quote 0
              • Daniel MilbrathD Offline
                Daniel Milbrath @Suty
                last edited by

                @Suty i also have a receipt for proof if you need me to send that anywhere

                idefix37I 1 Reply Last reply Reply Quote 0
                • Daniel MilbrathD Offline
                  Daniel Milbrath @Suty
                  last edited by

                  @Suty sorry for the continued posting on the thread. I did go through the apple refund process just now so the refund request is pending if you cannot see it on your end I might have to go through apple.

                  1 Reply Last reply Reply Quote 0
                  • idefix37I Offline
                    idefix37 Sailor Moderator @Daniel Milbrath
                    last edited by

                    @Daniel-Milbrath

                    To attach a picture

                    IMG_4415.jpeg

                    Daniel MilbrathD 1 Reply Last reply Reply Quote 0
                    • Daniel MilbrathD Offline
                      Daniel Milbrath @idefix37
                      last edited by idefix37

                      @idefix37

                      IMG_9409.jpeg

                      There we go. Thank you.

                      idefix37I 1 Reply Last reply Reply Quote 0
                      • idefix37I Offline
                        idefix37 Sailor Moderator @Daniel Milbrath
                        last edited by idefix37

                        @Daniel-Milbrath

                        This subscription called Pro is from an app with a blue logo. This app, even with a similar name, has no connection with windy.com which features a red logo.
                        On windy.com the subscription is called Premium. Therefore, Windy.com cannot refund a subscription purchased through another application.

                        1 Reply Last reply Reply Quote 1
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