1. Short version：Premium Upgrade Error on Mobile
-
Dear Windy official support,
I want to report an error that occurs when I try to open the Premium upgrade page on mobile.The error message "Sorry, an error occurred. Please try again later." pops up only when I tap the button to upgrade to Premium, and I cannot access any features on this page.
I have never purchased Premium membership through third-party recharge shops or unofficial channels. I’ve tried multiple troubleshooting methods: restarting the app, clearing the cache, updating Windy to the latest version, switching between mobile data and Wi-Fi, logging out and re-signing into my account. However, the error still appears every time I click the upgrade button.
What’s more noteworthy is that when I connect to the exact same network on my computer, the Premium upgrade page loads completely normally without any error. This problem only exists on the mobile app, no matter whether I use proxy tools or not.
I suspect there is a regional connection compatibility issue between the mobile client and your server when loading the subscription page. Could you check this bug and offer a solution? Looking forward to your reply.!
-
said in 1. Short version：Premium Upgrade Error on Mobile:
Dear Windy official support,
I want to report an error that occurs when I try to open the Premium upgrade page on mobile.The error message "Sorry, an error occurred. Please try again later." pops up only when I tap the button to upgrade to Premium, and I cannot access any features on this page.
I have never purchased Premium membership through third-party recharge shops or unofficial channels. I’ve tried multiple troubleshooting methods: restarting the app, clearing the cache, updating Windy to the latest version, switching between mobile data and Wi-Fi, logging out and re-signing into my account. However, the error still appears every time I click the upgrade button.
What’s more noteworthy is that when I connect to the exact same network on my computer, the Premium upgrade page loads completely normally without any error. This problem only exists on the mobile app, no matter whether I use proxy tools or not.
I suspect there is a regional connection compatibility issue between the mobile client and your server when loading the subscription page. Could you check this bug and offer a solution? Looking forward to your reply.!
-
@mkjmkj Hello there, may I ask from which country you try to purchase the Premium? Some countries block Google services, that we use for this Premium subscription management and we cannot do much to help with this.
-
@suty I was in China when I tried to purchase the premium service. Also, I’d like to ask if the web version of Windy on PC and the Windy mobile app use different network routes？Thank you。
-
@mkjmkj We use different providers for each platform, however, we can't confirm the functionality in China right now.
-
@Suty I’m in China. If I want to subscribe to Windy Premium now, what can I do?
-
@Suty Also, will Windy be fully usable in China permanently in the future?
-
@mkjmkj Right now, I don't have any correct or 100% functional answer for you. Regarding to Chinese access, we are doing our best to offer our app in your country and we would like to make this clear. If Windy stops working in your country in upcoming months or years, it is not our fault and we will still try to do 100% to offer the app once again.
We offer our Premium on various platforms right now:
- Paddle.com for our web app, subscription can be purchased on windy.com/subscription
- Google Play, store for all purchases on Android devices
- AppStore, store for Apple devices and our mobile app there
If you country blocks any of these services, or all of them, we are sorry about this, but we are not able to help more in this case.
