I didn't get my receipt by my email.
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Hi.
I'm a Korean User purchased premium account today.
I used our company card to buy premium account, so I need a receipt.My email address is 'is.kang@sambujagim.com' .
If you can't send e-mail to that address, please send to 'inseonkang3476@gmail.com'
thanks.
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@is.kang Hello, you used a wrong email for the purchase (contains typo) and it would cause more problems with the subscription management in future, so I decided to refund this purchase for you and you can purchase a new one with the correct email. Maybe it seems like more radical solution, but the change of email on the end of Paddle is more complicated than it might be and the refund and new purchase is now the easiest way hot to handle this.
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@Suty
Thanks for your help.Just in case, I just want to know refund has been already done.
It might cause few days to check from credit card company, am I right? -
@is.kang Right, it usually takes up to 5 days to receive the payment.
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@Suty
Hi. Sorry to ask you again.
My supervisor asked me to confirm about cancel and refund about my purchase.
Could you please check again for me?
