Premium Subscription – Payment Issue
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Hello,
I have already purchased a Windy Premium subscription, but the app is still asking me to make another payment.
Initially, I was unable to purchase the subscription using one bank card, so I used a different card and successfully completed the subscription purchase. However, Windy is still asking me to pay again.
This issue has also caused a problem with my Apple account/payment system.
Please check my subscription and payment status and fix this issue as soon as possible. I have already paid for the Premium subscription and I do not want to have further payment problems. Please assist me.
Thank you for your support.
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@577232670 Hello, I see your Premium from Paddle.com purchase is assigned to your account, that you used to contact us here.
Regarding to the one from AppStore, I would recommend the refund request on AppStore, since we are not able to help with the refund on our end.
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@Suty Hello,
I do not want a refund because I have already purchased the package once. However, the system is asking me to pay for the same package again, which is illogical — paying twice for the same subscription is not reasonable.
Please advise me on how to remove the block on my Apple account so that I can continue using the service without being asked to make duplicate payments.
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@577232670 You have your Premium active and assigned in your Windy account under koba*****nadze@gmail.com. Login with this account on your devices in Windy to access the Premium normally.
