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    Airgram no longer displays (or takes a long time) in Google Chrome

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    • peterevansP Offline
      peterevans
      last edited by

      Hello,

      First, thanks for your excellent app and visualisations.

      Unfortunately the Airgram no longer displays (all black or has stripes all over it) or takes a long time in Google Chrome. Does anyone have any suggestions for fixing this?

      Thanks in anticipation,
      Peter Evans

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      • ivoI Offline
        ivo Windy Staff
        last edited by

        Send screenshot of stripes

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        • peterevansP Offline
          peterevans
          last edited by

          @ivo, Thanks for your reply.
          I just looked at the airgram for several locations. It no longer displays the stripes but it always displays a black box where the airgram should be (see image). I'm using Chrome Version 61.0.3163.100 (Official Build) (64-bit) with Windows 10

          I tested it in IE and the airgram is displayed correctly.
          0_1508890388763_airgram.png

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          • ivoI Offline
            ivo Windy Staff
            last edited by

            Hmmm can you please try different browser for the same location. Can you post here URL of this location

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            • peterevansP Offline
              peterevans
              last edited by

              https://www.windy.com/?gfs,-37.143,149.365,7,m:cGFakj6,d:a

              It displays correctly in Internet Explorer Microsoft Edge, and Firefox.

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              • ivoI Offline
                ivo Windy Staff
                last edited by

                Then update Chrome to latest version a try to disable/uninstall all browser extension.

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                • peterevansP Offline
                  peterevans
                  last edited by

                  I updated Chrome and reset it to factor original settings... but still showed as black.

                  I did a complete uninstall and then clean install and the airgram is now displayed correctly.

                  Thanks for your help
                  Peter

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